Return and Refund Policy

To exercise his right of withdrawal, the Customer must inform Arno Dropship of his intention to withdraw either by completing the standard form, a model of which appears below, or by sending an unambiguous declaration expressing his intention to withdraw within the 14-day period mentioned above.

 

Standard model of withdrawal form:

 

To the attention of “ARNO DROPSHIP”, (www.flashv16.com), Customer Service, “8 impasse Gauguin – 13111 Coudoux”

I, the undersigned __, hereby notify you of my withdrawal from the contract for the sale of the Product below:

Product Name:

Date of order and receipt:

Order number:

Withdrawal request tracking number:

Client Name:

Customer Address:

Client Signature: (only if this form is notified on paper)

Date :

 

This form must be sent to the attention of “ARNO DROPSHIP”, (www.flashv16.com), Customer Service, “8 impasse Gauguin – 13111 Coudoux”

 

For electronic submission, please send to: flashv16.contact@gmail.com

 

The Customer has 14 days from the sending of the notification of withdrawal to return the Product to Arno Dropship in its original packaging, the return costs being the sole responsibility of the Customer.

 

The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) to allow them to be put back on sale by Arno Dropship. In the event of receipt of opened, used, incomplete, damaged or soiled Products, Arno Dropship will not make any refund and may even, if it deems it necessary and appropriate, hold the Customer liable for depreciation of the Product.

 

In the event of return of the Product under the conditions provided for by law and these General Terms and Conditions, Arno Dropship will reimburse the entire amount paid by the Customer, including delivery costs, within 14 days of notification of withdrawal, unless the Product is returned afterwards.

In this case, Arno Dropship will only proceed with the refund after receipt and verification of the condition of the returned Product.

 

This refund will be made using the same means of payment as that used by the Customer to pay for the Order, unless the Customer expressly agrees to another means of payment. In the event of payment by gift voucher/promotional code, the Customer will be reimbursed either by sending new gift vouchers/promotional codes for an amount identical to that paid under this

shape.